Shipping policy
LURA PADEL Shipping & Delivery Policy
At LURA PADEL, we aim to process and deliver your order as quickly and safely as possible. This Shipping & Delivery Policy explains how we process and deliver orders placed through lurapadel.com.
1. Delivery Area
We currently deliver to addresses within the United Kingdom.
If you are unsure whether we can deliver to your location, please contact us at orders@lurapadel.com before placing your order.
2. Shipping Costs
Free UK delivery is currently available on all LURA PADEL orders during our launch period.
Our delivery offering may change in the future. If delivery charges are introduced, any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
3. Order Processing
Orders are normally processed within 1 business day of being placed.
Orders placed on weekends or public holidays may be processed on the next business day.
During particularly busy periods, promotional events or circumstances outside our reasonable control, processing times may occasionally be longer.
4. Estimated Delivery Times
Once your order has been dispatched, our estimated delivery time is generally 1–2 business days within the UK.
Delivery times are estimates rather than guaranteed delivery dates and may vary depending on the delivery location, courier service, peak periods, weather conditions or other circumstances outside our reasonable control.
We will make reasonable efforts to ensure your order is delivered within the estimated timeframe.
5. Order Cut-Off Time
Orders placed before 8:00 PM (London time) will normally be processed on the next available business day.
Orders placed after the cut-off time may be treated as being received on the following business day.
6. Tracking Information
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.
You can use the tracking information provided to monitor the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
7. Delivery Address
Please make sure that your delivery address and contact information are complete and accurate when placing your order.
LURA PADEL cannot guarantee delivery where an incorrect or incomplete address has been provided.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at orders@lurapadel.com. We will do our best to assist, but we cannot guarantee that the address can be changed once an order has been dispatched.
8. Delivery Attempts
Our delivery partners may make one or more delivery attempts depending on the courier's procedures.
If delivery cannot be completed, the courier may leave a delivery notification, redirect the parcel to a collection point or arrange another delivery attempt.
Please follow any instructions provided by the courier to arrange or complete delivery.
9. Delayed, Lost or Damaged Deliveries
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at orders@lurapadel.com with your order number.
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the product where appropriate.
We will work with you and our delivery partner to investigate the issue and determine the appropriate resolution.
Your statutory consumer rights are not affected by this policy.
10. Incorrect or Returned Deliveries
If an order is returned to us because an incorrect or incomplete delivery address was provided, we will contact you to confirm the correct delivery details.
Where appropriate, we may arrange for the order to be resent. Additional delivery charges may apply where the return and reshipment resulted from incorrect or incomplete information provided by the customer.
11. Delivery Restrictions
At present, LURA PADEL ships to UK delivery addresses only.
Certain remote locations or areas may be subject to additional delivery times or restrictions imposed by our delivery partners.
Any applicable restrictions or additional charges will be communicated where possible before your order is completed.
12. Contact Us
If you have any questions about delivery or the status of your order, please contact us:
LURA PADEL
Email: orders@lurapadel.com
We will do our best to assist you with any shipping or delivery queries.
Last updated: August 2026