Terms of service

LURA PADEL Terms & Conditions
These Terms & Conditions govern your use of lurapadel.com and your purchase of products from LURA PADEL.
Please read these Terms & Conditions carefully before using our website or placing an order. By using our website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Us
The website lurapadel.com is operated by LURA PADEL.
Our contact email address is:
orders@lurapadel.com
Our business address and legal business details are provided on our website.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to use the website:
For any unlawful or fraudulent purpose;
To attempt to gain unauthorised access to our website or systems;
To interfere with the operation or security of our website;
To copy, reproduce or misuse our content without permission; or
In any way that could damage LURA PADEL, our website or our customers.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.
3. Our Products
LURA PADEL sells Padel balls and related products through our website.
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
Product images are provided for illustrative purposes. While we make every effort to accurately represent our products, colours and appearance may vary slightly depending on your device or screen.
We reserve the right to update product specifications, descriptions and images where reasonably necessary, provided that this does not affect your rights in relation to products you have already purchased.
4. Product Availability
All products are subject to availability.
If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, provide a refund for the unavailable product.
We reserve the right to limit quantities purchased where we reasonably believe an order has been placed for resale, commercial redistribution or other purposes that may adversely affect our ability to supply customers.
5. Prices
All product prices are displayed on our website.
Prices may change from time to time, but changes will not affect orders that we have already accepted.
Where applicable, delivery charges will be displayed before you complete your purchase.
During our launch period, LURA PADEL is currently offering free UK delivery. Our delivery charges and promotions may change in the future.
We take reasonable care to ensure that prices displayed on our website are accurate. If we discover an obvious pricing error, we will contact you before processing your order.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing your order, you will receive an order confirmation email acknowledging that we have received your order.
Your order is accepted when we send you confirmation that your order has been accepted or dispatched.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
A product is unavailable;
There is an obvious pricing or product description error;
We reasonably suspect fraudulent or unlawful activity; or
We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
7. Payment
Payment must be made using one of the payment methods available during checkout.
Payment is processed securely through our payment provider.
You confirm that you are authorised to use the payment method provided when placing an order.
8. Delivery
We aim to process and deliver orders within the estimated timeframes stated on our website.
Our current Shipping & Delivery Policy provides further information about delivery times, shipping costs, tracking and delivery issues.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Please ensure that the delivery address provided during checkout is accurate and complete.
For further information, please see our Shipping & Delivery Policy.
9. Returns, Refunds and Cancellations
Your statutory consumer rights are not affected by these Terms & Conditions.
Information about cancelling an order, returning products and obtaining refunds is provided in our Returns & Refund Policy.
Where you purchase products online as a UK consumer, you may have statutory rights to cancel your order within the applicable cancellation period.
For full information, please refer to our Returns & Refund Policy.
10. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, incorrectly supplied or does not conform to the contract, please contact us at orders@lurapadel.com.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Nothing in these Terms & Conditions limits or excludes your statutory rights.
11. Intellectual Property
All content on the LURA PADEL website, including but not limited to:
Logos;
Brand names;
Product images;
Photography;
Graphics;
Text;
Product descriptions;
Website design; and
Other original content
is owned by or licensed to LURA PADEL unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission.
12. Website Accuracy and Availability
We make reasonable efforts to ensure that the information on our website is accurate and available.
However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.
We may occasionally need to suspend, update or modify parts of the website for maintenance, security or other legitimate reasons.
13. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, LURA PADEL will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory consumer rights.
14. Events Outside Our Reasonable Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
This may include, for example:
Severe weather;
Natural disasters;
Strikes or industrial action;
Transport or courier disruption;
Government action or restrictions;
Power or telecommunications failures; or
Other events beyond our reasonable control.
Where such an event occurs, we will make reasonable efforts to minimise its impact and keep you informed where appropriate.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page, together with the date it was last updated.
Any changes will apply from the date they are published and will not affect rights relating to orders already placed unless required by law.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory legal rights and protections available to you under the laws applicable to your place of residence.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
LURA PADEL
Email: orders@lurapadel.com
Last updated: August 2026